Refund policy
Our primary concern has always ben to deliver a high level of quality, great value and an unrivalled customer service that exceeds all your expectations continuously, but if for some reason you are dissatisfied with your purchase; please contact our team on 010 020 0441 or on sales@corporategiftshop.co.za
Returns and/or exchanges are accepted within five (5) days of collection on unbranded products only. After 5 days, a 20% handling and admin fee will be charged on unbranded products only. If branding has been signed off we cannot be responsible for any changes that you may require after this point as it may be too late to halt the process. Any products that have been branded cannot be returned and are not-refundable.
If there is a latent quality fault with the product no handling charge will be levied. The final decision as to whether or not a returned product is of poor quality or not, remains with Corporate Gift Shop.
Please note that we encourage you whenever possible to order samples of any product. Samples are able to be returned to us within 6 days for a full refund. This ensures that you have the opportunity to test product and also that you are satisfied with its quality.
The return must be repackaged in its original, undamaged box with your receipt. You must courier your item prepaid as we cannot accept COD deliveries. You will not be reimbursed for any courier charges. Please note: All items must be in sellable condition to be eligible for a refund or credit note.
Used items or items not reported as damaged 5 days after receipt of the order will not be accepted for credit.
Please also note that once production has begun on any item it will be impossible to cancel the order.
Returns and/or exchanges are accepted within five (5) days of collection on unbranded products only. After 5 days, a 20% handling and admin fee will be charged on unbranded products only. If branding has been signed off we cannot be responsible for any changes that you may require after this point as it may be too late to halt the process. Any products that have been branded cannot be returned and are not-refundable.
If there is a latent quality fault with the product no handling charge will be levied. The final decision as to whether or not a returned product is of poor quality or not, remains with Corporate Gift Shop.
Please note that we encourage you whenever possible to order samples of any product. Samples are able to be returned to us within 6 days for a full refund. This ensures that you have the opportunity to test product and also that you are satisfied with its quality.
The return must be repackaged in its original, undamaged box with your receipt. You must courier your item prepaid as we cannot accept COD deliveries. You will not be reimbursed for any courier charges. Please note: All items must be in sellable condition to be eligible for a refund or credit note.
Used items or items not reported as damaged 5 days after receipt of the order will not be accepted for credit.
Please also note that once production has begun on any item it will be impossible to cancel the order.